Terms of Service Agreement

Last Updated: 04.06.2025

Welcome to Sitecake.com ("Website"), operated by Eloquent Agency Nikola Mircic PR ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our Website, products, and services, including:

Sitecake CMS (PHP-based CMS for single-website use)
Sitecake White Label CMS (rebrandable PHP-based CMS for multi-website use)
Website templates

(Collectively, the "Services").

By accessing or using our Services, you ("User," "you," or "your") agree to comply with and be bound by these Terms. If you do not agree, please do not use our Services.

1. Acceptance of Terms

By using our Services, you confirm that you have read, understood, and agreed to these Terms, along with our Privacy Policy (if applicable). These Terms constitute a legally binding agreement between you and Eloquent Agency Nikola Mircic PR.

2. Description of Services

We provide:

Sitecake CMS: A PHP-based CMS branded with our branding, licensed for single-website use only.
Sitecake White Label CMS: A rebrandable PHP-based CMS for web design agencies, licensed for multi-website use.
Website Templates: Pre-designed templates sold to end users for use with our CMS or other platforms.

3. License & Usage Rights

A. Sitecake CMS (Standard Version)

Licensed for one (1) website per purchase.
Branding: Must retain Sitecake branding unless a White Label license is purchased.
Redistribution Prohibited: You may not resell, lease, or distribute the CMS to third parties.

B. Sitecake White Label CMS

Licensed for multiple websites under the purchasing agency's branding.
Rebranding Allowed: Agencies may remove "Sitecake" branding and replace it with their own.
Resale Permitted: Agencies may bundle the CMS with their web design services but may not sell the CMS as a standalone product.

C. Website Templates

Sold under a single-use license unless otherwise specified.
Modification Allowed: End users may customize templates for their projects.
Resale Prohibited: Templates may not be redistributed or resold.

4. User Obligations

You agree to:

Use the Services only as permitted under your license type (single/multi-website, rebranding, etc.).
Not reverse-engineer, modify, or redistribute our software beyond permitted use.
Not use our CMS or templates for illegal, abusive, or harmful purposes.
Comply with all applicable laws (including data protection laws in Serbia and the EU).

5. Payments & Refunds

Fees for our Services are listed on our Website.

30-Day Refund Policy:

If you are unsatisfied with our Services, you may request a full refund within 30 days of purchase.
Refunds apply to CMS licenses (Sitecake & White Label) and website templates.
To request a refund, contact us at [email protected] with your order details.
Non-Refundable After 30 Days: No refunds will be issued after the 30-day period.
Chargebacks: Unauthorized chargebacks will result in immediate license revocation and legal action.

6. Intellectual Property

We retain all rights to the Sitecake CMS, White Label CMS, and templates.
You own the content you create using our Services but not the underlying software.
Unauthorized use (resale, redistribution, removal of branding without permission) will result in legal action.

7. Limitation of Liability

Our Services are provided "as-is" without warranties.
We are not liable for:
- Data loss or website downtime.
- Indirect, incidental, or consequential damages.
- Third-party misuse of our software.

8. Termination

We may suspend or terminate your access if you:

Violate these Terms.
Fail to pay for licenses.
Attempt to resell our CMS or templates illegally.

9. Governing Law & Disputes

These Terms are governed by the laws of Serbia.
Any disputes will be resolved in the courts of Belgrade, Serbia.

10. Changes to Terms

We may update these Terms at any time. Continued use of our Services after changes constitutes acceptance.

11. Contact Us

For questions about these Terms, please contact:
Eloquent Agency Nikola Mircic PR
Email: [email protected]
Website: https://sitecake.com